Terms of Web Site Use and Disclaimer

IMPORTANT NOTICE

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE PLACING ANY ORDER FOR GOODS OR OTHERWISE USING THIS WEB SITE (THE "SITE").

These terms and conditions ("these Terms") will apply when you access and use the Site and place orders to purchase any of the products on the Site.

If you are unable to agree to these Terms then you must not use this Site or place any orders for goods and we would ask that when attempting to place an order for products you do not tick the box indicating your acceptance of these Terms. If in the course of attempting to place an order you do not tick the acceptance box, you will be unable to place an order. You will be returned to our Home Page.

By continuing to browse the Site you indicate your unconditional acceptance of these Terms in regard to your use of the Site.

If when placing an order for products on the Site you are able to agree unconditionally to these Terms, we would ask you to tick the box confirming your acceptance of these Terms.

1. General Information

"We" are The Disney Store Limited (Registered No. 02523767) and our registered office is at 3 Queen Caroline Street, Hammersmith, London W6 9PE, United Kingdom.

If you experience any problems with your order or in using this site, please contact us at the address below and we will be happy to assist you (please note, this is for Online Store related issues).

Address:
   DisneyStoreEuropeOnline
   POBox150
   Sandbach
   Cheshire
   CW11 3WB

VAT number:  576962483
Email:  service@disneystore.co.uk
Tel:  + 44 (0)870 759 1701 during business hours (8am-6pm GMT Monday to Friday, excluding UK Bank Holidays and Public Holidays).

If you have any queries about our stores, please contact our Guest Relations department at the address below and we will be happy to assist you (please note, this is for Store related issues).

Address:
   Disney Store Ltd
   Guest Relations Department
   Mail Code 2921
   Queen Caroline Street
   Hammersmith
   London
   W6 9PE

Tel: 0208 222 3333, Monday to Friday, 9.30am to 5.00pm, exclusive of Bank Holidays.

Email:  tds.guest.relations@disney.com

If there are any terms in these Terms that you do not understand we suggest you contact us before proceeding.

2. Our contract

We have set out below a summary of the steps that you need to follow in order to place an order to purchase any of the goods that appear on the Site and thereby conclude a legally binding contract with us for the sale of the relevant goods.

Step one:  Log-in and registration
You will be offered a choice of shopping with us as a registered or non-registered user. Registering avoids the need to retype your address or delivery details at each shopping occasion with us and gives you the opportunity to register for strictly controlled communications from us. Please note that our registration process does not store your credit card details. There is no obligation to register with us in order to shop with us.

Step two:  Enter address details for billing and delivery
If you are a registered user your billing and delivery details will appear automatically and can be modified if so required. If you are not a registered user, you will be required to retype these details at each shopping occasion.

Step three:  Review and confirmation
You will be given the opportunity to review and confirm the details of your order, including the delivery address, preferred payment method and product details. No credit card details are taken at this stage.

Step four  Checkout
You will be required to enter details of the credit card with which you wish to pay and you will be given an opportunity to accept or reject further communications from Disney Store Europe.

3. Email confirmation

When you place an order for any product from the Site, we will send you an email confirming receipt of your order, together with your order number for reference. We recommend you print and save a copy of this confirmatory email, together with a copy of these terms and conditions for your records. Your order represents an offer by you to us to purchase the relevant goods from us. Your order is accepted by us when the Products ordered by you have been dispatched unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in clause 5.Right of cancellation and Returns. We will send you a further notification email once your order has been dispatched. The contract between you and us for the sale of any product will therefore be made and become binding on both you and us when we have dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time that we send the e-mail to you (whether or not you receive that e-mail). If we are unable to fulfil your order for any reason, we will inform you by email and your order will be cancelled. Where this is the case, and we have processed your payment we will offer you a refund or credit your credit or debit card.

Any contract made between us in the manner described above shall be subject to and interpreted and enforced in accordance with English law and in respect of any actions or claims under these Terms you and we agree to submit to the non-exclusive jurisdiction of the English courts.

4. Payment

You will also receive an e-mail from Secure Trading, who manage payment card processing for us, regarding validation of your method of payment. If accepted, your credit or debit card will be debited. If rejected, and you do not provide an alternative credit or debit card which is accepted, the order will not be processed. We use Secure Trading to validate your payment online before you receive a confirmatory order number. Secure Trading uses software to check for fraudulent use and link to the banks for credit limits and notification of lost and stolen cards. You can learn more about Secure Trading and its privacy statement at www.securetrading.com.

5. Right of cancellation and Returns

You have the right, within fourteen (14) working days (Monday to Friday inclusive) from the date of your receipt of the relevant goods, to cancel our contract with you. This right does not apply to products stated by us on the Site to be non-returnable including, without limitation, audio and video recordings, computer software, and any DVD's, CD-ROMs you have unsealed.

It is important to us that you are satisfied with your store experience, whether on the web or in-store. If you are not completely satisfied with our goods or services, you have the right to cancel your order up to fourteen (14) working days (Monday to Friday inclusive) after receipt of your product and we will refund the full purchase price you paid for the goods you ordered, although we do reserve the right to charge you for the cost of returning the goods by post. In such circumstances you must return the product to us in good condition. We would like you to be aware that any product purchased from Disney Store Online store can be returned at any of our 'bricks and mortar' stores, which can be found at the "Store Locator" section on our website. Please note that you should take your invoice with you to affect your return, as you would any store receipt.

6. Processing and Delivery of your Order

We reserve the right, at any time prior to our communicating our acceptance to you, to refuse any order or any part of an order, or to require further or better information to enable us to evaluate and/or process the order.

We may subsequently be unable to ship the items requested, or may decide on reasonable grounds not to do so. Such reasons may include (but are not limited to) safety concerns and fairness between customers where supplies are limited. Where this is the case, we will inform you and either: not process your payment or, where we have already done so, offer you a refund or credit your credit or debit card.

Beyond offering you such a refund or credit we accept no liability for any failure to ship products where this results from our inability to do so or our decision on reasonable grounds not to do so. Please note, however, that this does not affect any legal rights you may have as a consumer under English law or the consumer laws of any other jurisdiction that may apply to you.

In order to avoid disappointment, we strongly recommend that you order in good time to allow for processing and delivery of your order.

For more details on our delivery service, including applicable charges, please review our Delivery guide at http://disneystore-shopping.disney.co.uk/DeliveryInfo.aspx We will do all we reasonably can to meet a delivery time but where, for circumstances beyond our reasonable control we cannot do so, we will contact you and advise of an alternative date. If we are unable to fulfill your order for any reason, we will inform you by email and your order will be cancelled. The risk in any goods you purchase and the responsibility to insure them will pass to you when the relevant goods are delivered to you.

7. Customs

When ordering goods from us for delivery overseas you may have to pay import duties and taxes, which are levied once the package reaches the specified destination. These and any other additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from us, you must comply with all laws and regulations of the country in which you are receiving the goods.

8. Copyright and Restrictions on Use of Materials

All materials contained in the Site are the copyrighted property of Disney Enterprises, Inc., or its subsidies or affiliated companies and/or third-party licensors. All trademarks, services marks, and trade names are owned by us or one of the other companies within the Disney group of companies.

No material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided that (i) you keep intact all copyright and other proprietary notices, (ii) you make no modifications to the materials, (iii) you do not use the materials in a manner that suggests an association with any of products, services, or brands, and (iv) you do not download quantities of materials to a database that can be used to avoid future downloads from the Site. For the purposes of these Terms, the use of any such material on any other website or computer environment is prohibited.

In the event you download software from the Site, you have a right to use that software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the "Software") for your personal, non-commercial home use only. We do not transfer ownership of the Software to you. You own the medium on which the Software is recorded, but we (or other third parties) retain full and complete ownership of the Software and all intellectual property rights therein. You may not redistribute, sell, de-compile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.

9. Disclaimer

WE WILL DO ALL WE REASONABLY CAN TO ENSURE THAT THE AVAILABILITY OF THE SITE IS NOT MATERIALLY INTERRUPTED AND THAT ANY COMMUNICATIONS WITH YOU ARE ERROR FREE. HOWEVER, DUE TO THE NATURE OF THE INTERNET, WE CANNOT GUARANTEE THIS. YOUR ABILITY TO ACCESS TO THE SITE MAY ALSO BE RESTRICTED FROM TIME TO TIME IN ORDER TO ALLOW US TO CARRY OUT REPAIRS OR MAINTENANCE OR THE UPGRADING OF THE SITE. WE WILL ATTEMPT TO MINIMISE THE FREQUENCY AND DURATION OF ANY SUCH RESTRICTION.

THE INFORMATION AND MATERIALS CONTAINED ON THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS AND WE GIVE NO REPRESENTATION OR WARRANTY IN RESPECT OF SUCH INFORMATION AND MATERIALS. IN PARTICULAR, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT OR THAT USE OF THIS SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PLEASE NOTE, HOWEVER, THAT THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. WHERE THE CURRENT PRICE OF THE ITEM AT THE DATE OF THE ORDER IS DIFFERENT FROM THAT STATED ON THE SITE, WE WILL NOTIFY YOU AND YOU WILL BE GIVEN THE OPPORTUNITY TO CANCEL THE ORDER. SHOULD YOU CHOOSE TO CANCEL THE ORDER IN THIS CASE, WE WILL EITHER NOT PROCESS YOUR PAYMENT OR, WHERE WE HAVE ALREADY DONE SO, OFFER YOU A REFUND OR CREDIT YOUR CREDIT OR DEBIT CARD. PRICES ONLINE MAY DIFFER TO THOSE INSTORE.

WE WARRANT THAT ALL GOODS PURCHASED FROM THE SITE WILL BE OF SATISFACTORY QUALITY AND FIT FOR PURPOSE IN ACCORDANCE WITH THE SALE OF GOODS ACT 1979 AND THAT WE WILL PROVIDE ANY SERVICES TO YOU WITH REASONABLE SKILL AND CARE. NOTHING IN THESE TERMS SHOULD BE TAKEN AS EXCLUDING OR RESTRICTING THESE WARRANTIES OR ANY OTHER RIGHTS WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS.

INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUBJECT TO THE STATUTORY OR OTHER LEGAL RIGHTS AFFORDED TO CONSUMERS AND WITHOUT PREJUDICE TO THE PRECEDING PARAGRAPH, SUCH WARRANTIES AND GUARANTEES ARE NOT ENFORCEABLE AGAINST US, BUT ONLY AGAINST THE PERSON GIVING THEM.

10. Our Liability

WE DO NOT LIMIT IN ANY WAY OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUDULENT MISREPRESENTATION OR CONCEALMENT.

THE DISNEY STORE LIMITED ACCEPTS LIABILITY FOR DAMAGE TO PROPERTY WHERE AND TO THE EXTENT THE DAMAGE ARISES FROM THE NEGLIGENCE OF THE DISNEY STORE LIMITED, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF (I) WHERE THE EVENT IS OR RELATES TO THE PURCHASE OF ANY PRODUCT, TWENTY (20) TIMES THE PRICE PAID FOR THAT PRODUCT; OR (II) IN ANY OTHER CASE, TWO THOUSAND POUNDS (£2,000).

IF WE BREACH THESE TERMS WE ACCEPT LIABILITY TO YOU FOR ANY LOSSES WHICH ARE A DIRECT AND REASONABLY FORESEEABLE CONSEQUENCE OF THAT BREACH, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE OF TWO THOUSAND POUNDS (£2,000).

WE DO NOT ACCEPT LIABILITY FOR ANY LOSS WHICH IS NOT A DIRECT AND REASONABLY FORESEEABLE CONSEQUENCE OF THE RELEVANT BREACH OF THESE TERMS OR WHICH IS CONSEQUENTIAL, HOWSOEVER ARISING AND EVEN IF WE HAVE PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.

11. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. This term does not affect your statutory rights as a consumer.

12. Waiver

If you breach these Terms and we take no action against you, we will not be considered to have given up our rights in respect of your breach and we will also still be entitled to use our rights and remedies in any other situation where you breach these Terms.

13. Entire Agreement

These Terms shall replace any prior agreements or arrangements which may have existed between us, provided that the information you have given to us is not incorrect or fraudulent.

14. Severability

If any of these Terms is deemed invalid or unenforceable for any reason then the relevant term shall be considered to be severable from, and shall not affect the validity and enforceability of, the rest of these Terms

15. Third Party Sites

This Site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from this site or third-party content on our site. We do not endorse any of the merchandise and nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites or content. CONSEQUENTLY, WE MAKE NO REPRESENTATIONS OR WARRANTIES CONCERNING THESE OR ANY OTHER SITES LISTED IN ANY OF OUR DIRECTORIES AND CANNOT BE HELD RESPONSIBLE FOR THE CONTENT, AVAILABILITY, ACCURACY, RELEVANCE, COPYRIGHT COMPLIANCE, LEGALITY, OR DECENCY OF MATERIAL CONTAINED IN THOSE SITES. We reserve the right to disable links from the third-party sites to the Site at any time.

WE ALSO DO NOT MAKE ANY REPRESENTATIONS OR GIVE ANY WARRANTIES AS TO THE SECURITY OF ANY INFORMATION (INCLUDING, WITHOUT LIMITATION, CREDIT OR DEBIT CARD AND OTHER PERSONAL INFORMATION) YOU MIGHT BE REQUESTED TO GIVE ANY THIRD-PARTY, AND YOU HEREBY IRREVOCABLY WAIVE ANY CLAIM AGAINST US WITH RESPECT TO SUCH SITES AND THIRD-PARTY CONTENT.

WE STRONGLY ENCOURAGE YOU TO MAKE WHATEVER INVESTIGATION YOU FEEL NECESSARY OR APPROPRIATE BEFORE PROCEEDING WITH ANY ONLINE OR OFFLINE TRANSACTION WITH ANY OF THESE THIRD PARTIES.

16. Privacy

Your privacy is very important to us. Please review our Privacy policy at http://disneystore-shopping.disney.co.uk/Privacysecurity.aspx which explains how we will use your personal information that you disclose to us in the course of your use of the Site and when placing an order.

17. Personalised Product

Please review your personalisation information before submitting your order. Check spelling and names carefully. You are welcome to call us on our guest service helpline 0870 759 1701 if you have questions about personalisation. Please note that the usual returns policy does not apply for personalised product, personalised items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights. Disney Store Online reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.

Cancellations and changes must be made by 10.00 a.m. on the day after you place your order. Personalisation service available with standard delivery only, please allow up to 10 working days for delivery.

18. Electrical Equipment Recycling