What information do we collect?
Disney collects information about your interactions with the Disney Group including
- Details of your transactions including name, billing address, e-mail address, telephone number, delivery address, products purchased and credit or debit card number and expiry date
- Information you provide when you register on a Disney site
- Information about your use of this and other Disney Sites
- Information about your participation in Disney promotions or competitions
- Your responses to communications from us, in particular whether you have opened or clicked on an email
- Your responses to surveys on Disney sites
- Information provided where you may opt-in through another non-Disney site to receive information from Disney and agree to your information being forwarded to us
How do we use the information we collect?
We will use your information:
- To complete your orders
- To send prizes won in competitions
- To send you information from the Disney Group where you have opted in to this
- To understand our customers and visitors better, so we can make our services and marketing more relevant. We may also use other information to help us do this, such as survey information
You can opt out from receiving marketing from us at any time by following the instructions provided on each e-mail we send to you.
If you have registered to use Disney sites you will also have access to a "Preferences" page that will allow you to amend your communication preferences. In addition registered users’ information will be subject to a different privacy policy.
Disclosure of your Information within the Disney Group
Personal information may be shared within and used by members of the Disney Group worldwide. Wherever your information is processed by the Disney Group, we will ensure that it is protected appropriately. These companies will adhere to this Privacy Policy and, if in the USA, to the "Safe Harbor Principles" officially declared by the European Commission as providing an adequate level of protection compared to the data protection laws of European Union Countries. The Disney Group includes The Walt Disney Company Limited and all of its subsidiary and affiliated entities, including companies such as those branded under Buena Vista, ABC and ESPN labels (so companies that generally do not offer their products and services under the "Disney" brand name), as well as companies that generally do offer their products and services under the “Disney” brand name. When we say “we”, “us”, “our” and “ourselves” in this policy, we mean any member of the Disney Group.
Disclosures of your Information outside the Disney Group
We will only pass on your information to third parties in the following situations:
- If this was clearly stated at the time of collection or registration and, where required, if you have given permission for this;
- If we employ another organisation to perform tasks on our behalf – such as delivering goods to you. In this case, the organisation may only use your information to fulfil this specific task;
- If we sell a Disney business to another organisation, or merge with other businesses. In this case, the buyer will only be able to use your information as set out in this Privacy Policy;
- If we have reason to believe that disclosing this information is necessary for legal proceedings. We may also disclose information when we believe in good faith that applicable law or regulation requires it
- We may also share details with third parties (such as auditors or legal advisors) to obtain advice.
Cookies and other technology
We collect information through technology to make our sites more interesting and useful to you. For instance, when you come to one of our sites via your computer, we collect your IP address. An IP address is often associated with the portal through which you enter the Internet, like your ISP (Internet service provider), your company, or your university. At times, we also use IP addresses to collect information regarding the frequency with which our guests visit various parts of our sites. We may combine this information with personally identifiable information. If you visit Disney via mobile, then we use a unique identifier for your mobile in a similar way.
Our sites also use a variety of technical methods for tracking purposes, including cookies and web beacons.Cookies are pieces of information that a site sends to your computer while you are viewing the site. Web beacons are small pieces of data that are embedded in images on the pages of Sites.
We and other companies use cookies for a variety of purposes, including to analyse the traffic patterns on our sites, such as the frequency which our users visit various parts of our Sites. For instance, when you return to one of our sites after logging in via your computer, cookies allow the Site to remember who you are.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your Web experience smoother, like the features mentioned above, and some of our services will not function properly.
We may combine information collected through cookies, web beacons and other technical methods with personally identifiable information in order to understand and improve your online experiences and to determine what products, promotions and services are likely to be of interest to you.
Cookies, web beacons and other technical methods may involve the transmission of information either directly to us or to another party authorised by us to collect information on our behalf. The information from use of these technical methods may be collected in a form that is personally identifiable
By using this site
We assume that you have read this document carefully. If you do not agree to this policy, please do not use our site. We may change this policy and our terms and conditions from time to time and will post the latest version of the privacy policy on the Site. Your continued use of this site following the posting of any such changes to these terms will mean you accept the changes. If we ever wish to use your personal information in a way which is incompatible with the information in this Privacy Policy, we will only do so with your consent.
If you need help, or you have a problem with your order, or want more information on this policy please contact our UK Service Centre, either by,
Email at service@disneystore.co.uk
The Disney Store
PO Box 150
Sandbach Cheshire
CW11 3WB