Feedback
If you are not completely satisfied with our goods or services you have the right
to cancel your order up to 14 working days after receipt of your product and receive
a full order refund. Under these circumstances you must return the product to us
in good condition (not applicable to DVD's CD-ROMs or Videos if returned unsealed).
It is important to us that you, our Guest are satisfied with your store experience,
whether on the web or in-store. So we would like you to be aware that any product
purchased from the Online store can be returned at any of our 'bricks and mortar'
stores, which can be found at the Store Locator. Please note that you should take
your Online invoice with you to effect your return, as you would any store receipt.
Your right to cancel
It is your right to cancel your order within 7 working days of receipt of the goods
by notifying us of your intensions. Please notify us by e-mail at
service@disneystore.co.uk
UK service centre
The UK service centre can respond to any question about Disney Store Online, whether
that is about the range of products or characters, returns, exchanges or posting
queries or even just about the website. Whilst we do accept orders from guests across
Europe, all queries to our service centre should be in English.
General enquiries
For more general enquiries about Disney Store, please call or visit your local Disney
Store, where our knowledgeable teams are waiting to greet you or call our guest
relations department on
+44 (0) 208 222 3333
You can find your nearest store using the store locator.