We offer a full delivery service within the UK and other parts of the European Union
that has been designed to offer maximum flexibility at great value. All options,
lead times and prices are clearly displayed during the checkout process and are
representative of the carriage and handling cost of your order. All Express services
are fully trackable. You can track your order by contacting us on + 44 (0)870 759
1701 or by e-mail at service@disneystore.co.uk
Please note that standard European charges only apply to qualifying regions according
to locality and *non-qualifying countries may attract a different rate. These rates
are clearly displayed on orders at the checkout before you commit to your order.
Disney Store Europe regrets it cannot currently ship to USA.
Standard services
If you have a problem please contact us and we will be happy to assist you. Delivery
is between 8am to 8pm Monday to Friday. Please confirm a delivery address where
someone is available to sign for the delivery.
Email at service@disneystore.co.uk
By calling + 44 (0)870 759 1701 during business hours
(8am-6pm GMT Monday to Friday, excluding UK Bank Holidays and Public Holidays).
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Delivery service
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Delivery time
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Shipping cost
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UK Standard
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3-5 working days
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£4.95
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UK Express
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Next working day (for orders placed before 3pm)
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£5.95
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European Standard
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10 working days
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From £7.95 (*qualifying regions only)
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Customs
When ordering goods from us for delivery overseas you may be subject to import duties
and taxes, which are levied once the package reaches the specified destination.
Any additional charges for customs clearance must be borne by you; we have no control
over these charges and cannot predict what they may be. Customs policies vary widely
from country to country, so you should contact your local customs office for further
information. Additionally, please note that when ordering from us, you are considered
the importer of record and must comply with all laws and regulations of the country
in which you are receiving the goods. Your privacy is important to us and we know
that you care about how information about your order is used and shared. We would
like our international customers and customers dispatching products internationally
to be aware that cross-border deliveries are subject to opening and inspection by
customs authorities.
Redelivery Process
If you are not at home when your order arrives, the courier company will post an
'Attempted Delivery' card through your door. If repeated delivery attempts fail
to complete the delivery then the order will be returned to the Courier's local
Depot awaiting your instruction. The parcel will then be held at the depot for 5
days before being returned to us.
If you are experiencing problems with any of our delivery services, we will make
every effort to assist you in completing the process. Please contact us at
service@disneystore.co.uk or call us on + 44 (0)870 759 1701 during business
hours (8am-6pm GMT Monday to Friday excluding UK Bank Holidays and Public Holidays).
The UK service centre can respond to any questions about Disney Store Online, whether
that is about the range of products or characters, returns, exchanges or posting
queries or even just about the web site. Whilst we do accept orders from guests
across Europe, all queries to our service centre should be in English.
General enquiries
For more general enquiries about Disney Store, please call or visit your local Disney
Store, where our knowledgeable teams are waiting to greet you or call our guest
relations department on +44 (0) 208 222 3333
You can find your nearest store using the store locator.